About Us
Who we are
We didn't set out
to build a brand.
We built something
that matters.
AURA is a wellness brand built for people who refuse to settle — for their skin, their mind, their body, their life. Real products. Real people. Real results.
Oh — and we take humor very seriously around here. We believe the world is a better place with a smile on it. That philosophy comes straight from the top. You'll see.
By the numbers
11,500+
customers worldwide
98%
satisfaction rate
100
day guarantee. Always.
The team
Built by people who give a damn.
The main founder had always been obsessed with one thing: getting better. Personal development, productivity, fitness, mindset — the kind of person who sets his alarm for 5am to go running. (He's Spanish. From Málaga. We know. The siesta is a non-negotiable — but somehow he still finds time to be annoyingly productive. We're looking into it.)
He's also from Andalusia. Which means being funny, a little extra, and completely incapable of having a serious conversation for more than 90 seconds is basically genetic. If he hadn't started a company, he'd probably be doing open-mic comedy in a basement bar in Manhattan, roasting the front row. Either that, or a full-time circus clown. The jury's still out on which career path had more potential. (After writing this, I'm pretty sure I can kiss my Christmas bonus goodbye. If I'm not here next week, you'll find me updating my LinkedIn.)
But the more he explored the wellness space, the more he noticed the same pattern everywhere: brands obsessed with selling, completely indifferent to what happened after. You'd buy the product. The brand would disappear. No follow-up, no guidance, no one checking if it actually worked for you. That bothered him more than anything else.
So he built AURA around one philosophy: the customer comes first. Always. Not as a slogan — as an operating principle. Every order comes with a real person assigned to your case. Every question gets a real answer. Every protocol is built around you, not around what's easiest for us.
The founders? One day they went out to grab milk and never made it back to the office. (Just kidding. They're here every day. We've tried. It hasn't worked.)
In their absence — and honestly, even when they're around — Sofia and Gabriela run the show. Which, if we're being honest, is probably better for everyone involved.
As for the rest of the team — let's just say the office looks less like a startup and more like a small United Nations. (Someone's going to have to tell the boss we need a bigger office. Not it.)
Sofia R.
🇪🇸 Sevilla, Spain
Head of Customer Experience & Operations
Can fix a customer issue, organize an entire process, and judge your life choices — all before lunch.
Gabriela
🇪🇸 Aranjuez, Spain
Head of Marketing & Growth
Could sell sunscreen in December and still make it feel urgent.
Elena Rodriguez
🇪🇸 Madrid, Spain
Personal AURA Advisor
Gives wellness advice with so much confidence you start apologizing to your own bad habits.
Lena Müller
🇩🇪 Berlin, Germany
Performance Ads Manager
Checks campaign numbers the way airport security checks passports.
Nour
🇮🇹 Milan, Italy
Personal AURA Advisor
Makes self-improvement sound so elegant even your comfort zone feels underdressed.
James O'Connor
🇬🇧 London, United Kingdom
Creative Director
Says "just a quick idea" and then casually changes the entire brand direction.
Marietta Williams
🇺🇸 Austin, United States
Personal AURA Advisor
So supportive she could tell you to reset your life and somehow make it feel like a compliment.
Felix Weber
🇩🇪 Hamburg, Germany
Tech & Development
So good with tech I asked him to come fix my microwave at home.
Rachel Thompson
🇺🇸 New York, United States
Personal AURA Advisor
Gives personal growth advice with New York energy: fast, direct, and slightly intimidating.
Yuki Tanaka
🇯🇵 Tokyo, Japan
Web Design
Her designs are so smooth we had to check she wasn't working for Apple on weekends.
Laura Bennett
🇺🇸 Los Angeles, United States
Personal AURA Advisor
Brings LA wellness energy, minus the dramatic podcast and suspicious green juice.
Marco Bianchi
🇩🇪 Munich, Germany
Paid Media Specialist
Optimizes ads so precisely the algorithm probably feels supervised.
Sakura Ito
🇯🇵 Kyoto, Japan
Personal AURA Advisor
Explains personal growth so peacefully you forget you were resisting change five minutes ago.
Kenji Yamamoto
🇯🇵 Osaka, Japan
Data & Analytics
Knows what happened, why it happened, and probably predicted it last Tuesday.
Mia Schneider
🇨🇭 Geneva, Switzerland
Personal AURA Advisor
So calm during client issues that I'm convinced she has a backup personality for emergencies.
Isabelle Martin
🇬🇧 Manchester, United Kingdom
Email & CRM Manager
Writes emails so good even the spam folder gives them a second chance.
Ashley Morgan
🇺🇸 Miami, United States
Personal AURA Advisor
Can turn a simple question into a full confidence-building TED Talk.
Anna Hoffmann
🇨🇭 Zurich, Switzerland
Operations & Logistics
If a package is late, the package apologizes to her.
Emma Clarke
🇬🇧 London, United Kingdom
Personal AURA Advisor
Explains wellness so clearly even your overthinking starts taking notes.
Min-Jun Park
🇰🇷 Seoul, South Korea
Web Development
Has enough browser tabs open to qualify as a fire hazard.
Hana Kim
🇰🇷 Busan, South Korea
Personal AURA Advisor
Can recommend one small habit and somehow make your entire lifestyle feel personally attacked.
Tobias Klein
🇩🇪 Frankfurt, Germany
Supply Chain & Quality
Runs logistics so well even the packages stand up straight when he walks in.
Charlotte Davies
🇬🇧 Edinburgh, United Kingdom
Content & Copywriting
Can turn "buy this" into something that sounds like poetry and a legal disclaimer at the same time.
Jiyeon Choi
🇰🇷 Seoul, South Korea
Personal AURA Advisor
Makes personal growth advice feel so cinematic you expect background music after every recommendation.
Nina Vogel
🇨🇭 Basel, Switzerland
Finance & Admin
The reason our "fun little ideas" don't financially destroy the company.
Mark Williams
🇺🇸 United States
E-commerce & Social Media Manager
Chief Roasting Officer, unofficially.
Keeping the website running, the socials alive, and the team humble — one joke at a time.
Our office in Málaga. Yes, it's always this good.
How we work
Nobody here is just an employee.
We don't believe in the traditional company structure where people show up, do their job, and go home. Everyone at AURA is part of something being built — and they know it.
Good work needs good energy. That means real spaces to disconnect, zero pressure culture, and the freedom to grow alongside the brand. We're not Google yet. But we're getting there. (The egg chair helps.)
Home base
La Costa del Sol
Where the Mediterranean shows off, the sun works overtime, and the lifestyle is so good it makes the rest of Europe question its choices. Around here, friendliness is basically a competitive sport.
(If my boss asks, this was written from the office. For legal reasons, definitely not from the beach.)
The mission
Upgrade your standard.
AURA is not a skincare brand. It never was. It's a wellness brand built for people who refuse to settle — for their skin, their mind, their body, their life.
We started with the face because that's where most people feel it first. But the vision is bigger: premium wellness products that actually work, with the support of real people who actually care, at a price that doesn't require a second mortgage.
We're working on new products — for you, for your home, for your family. Things designed to genuinely improve your daily life and the lives of the people you love. Events that bring people together around a healthier, more confident way of living. Experiences that go beyond a product and become part of who you are. (We can't say more yet. But we're excited. Very.)
"We exist for those who are building a better version of themselves. AURA is just the tool."
Our promise
We mean it.
We promise to always put you first. Not as a customer. As a person. Every product we build, every advisor we hire, every decision we make — it starts and ends with you.
We didn't build AURA to sell you something and move on. We built it to be part of something bigger — your growth, your confidence, your life.
AURA isn't here for one moment in your life. It's here for the person you're becoming.
(Mark wanted to end this with a joke. We told him no. If you're reading this, he won.)
We built AURA for people who are done settling.
If that's you — you're in the right place.
